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- To order goods through AMS Systems ”The Company”, either in person or by use of the Company website, you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. It is the responsibility of the buyer to return and collect goods to / from the Company's premises. (See definition for The Company).
- All products as advertised are at all times subject to availability.
- When the customer/buyer returns goods to the Company the costs incurred are to be paid by the customer. The Company reserves the right to charge carriage fees to the buyer in the returning / dispatching of goods.
- AMS Systems gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.
- All prices published by the Company are not subject to VAT @ 20%. E & OE. Prices are subject to change without prior notice at the discretion of the Company.
- Whilst the Company endeavors to ensure all images and specifications as advertised are correct at the time of publication they do vary. As such we can accept no responsibility for incorrect images and /or information.
- In the case of agreed credit account sales, payment is due in full on the terms of credit agreed which shall be due no later than the agreed duration of credit from the date of invoice (usually 30 days). Any failure to pay shall entitle the Company at its option to treat the agreed credit account contract as repudiated by the buyer or to delay the delivery of any outstanding goods until paid (in addition to any other remedy). Also the Company reserves the right to charge 3% above the National Westminster Bank PLC's base rate of interest on all aged invoices not settled within the agreed terms of the buyer’s credit account.
- AMS Systems reserve the right to alter the agreed status & payment terms of any buyers account without agreement from or notice to the buyer and to demand payment in full at any time.
- The Company remains the owner of all goods shipped to the buyer until the Company has been paid in full.
- If any payment due under these conditions is overdue in full or in part the Company may, without prejudice to any of its other rights, recover and / or resell all the goods or any part of them and may enter the buyers premises by it's servants or agents to recover the goods and the buyer shall be liable for all the Company's costs of so doing.
- If any act or proceedings shall be commenced in which the buyers solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
- The Company reserves the right to decline service to any company or consumer.
- The Company offers a one year Return to Base Warranty on all new products, unless otherwise specified.
- ANY Warranty is on Hardware ONLY, and does NOT cover faults arising from Software errors, Data errors or virus attack etc.
- However some goods may have on-site service arrangements included when purchased. It is important to make a note of this in order to ensure the most efficient and effective service is provided by the Company and the on-site service used. The Company reserves the right to return any such goods that have an on-site service and to make arrangements for the on-site service to be provided and to charge for any costs incurred in returning the goods to the customer.
- Carriage fees are not included in any published prices. Prices are updated periodically and are subject to change without notice. Carriage charges apply to Great Britain mainland only. Extra charges will be levied to residents of Northern Ireland, The Republic of Ireland, the Shetland Isles, The Isle of Man and all other offshore regions of the UK not mentioned herein.
- Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by Statute, Common Law or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyers purpose.
- Where goods are purchased by the customer from a retail outlet that is operated by the Company the terms and conditions that apply to purchases that are made through the e-commerce sight or at a distance will not apply in all instances. Where the customer has the ability to evaluate the purchase it will not be possible for the goods to be returned unless they are found to be defective or do not meet the specification as described. When goods are returned because they are defective they will be replaced or a full refund will be made. If goods are brought back by the customer for any other reason and the customer is seeking a refund of the purchase price the policy will be to provide, at our discretion, the customer with a credit note, with a handling fee and / or testing fee deducted from the original purchase price. The credit note will be valid for a period of six months. This credit note may only be used as payment or part-payment for goods purchased from the Company. Any consideration for exchange of goods or issue of a credit note will be subject to the goods being in such a condition ‘as new’ that will enable the Company to obtain full value for them.
- The Company does not accept responsibility for the loss of any software or data stored on any system or storage media handed to the company for inspection, repair, upgrade or other.
- The Company does not accept responsibility for any failures to the buyer’s components within its possession, unless these have been damaged by goods supplied by the Company.
- The Company reserves the right to levy charges for any of the following services:
- Inspection of any piece of computer equipment and installation / replacement of either software or hardware.
- Use of credit / debit cards or rapid cheque clearance facilities.
- Diagnosis and testing of any goods returned found not to be faulty, due to incorrect user installation etc.
- Recovery of any hardware or software problems and backup of any data when requested by the customer.
- The Company accepts the responsibility if goods are incorrectly dispatched (i.e. goods not matching the specification displayed on the accompanying invoice) if notified to, and agreed by, the Company within 7 working days of receipt. The Company agrees to pay the return postage and dispatch charges of the correct goods. The Company does not accept any consequential loss to the customer during this period and offers no compensation for such.
- The company will endeavour to deliver the goods within a reasonable period of time from receipt of the order and payment. This is normally within 48/72 hours but in certain circumstances where an order is placed for a product that may be out of stock it may take up to thirty days before delivery can be completed.
- In accordance with the Consumer Contract Regulations (Inc. Distance Selling Regulations), the following applies to all mail order and E-Commerce contracts:
- The buyer is entitled to return the goods within 14 working days of receipt for a refund subject to the following:
- It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the accompanying software or on the item itself.
- Any software that forms a part of the goods (driver and software disks) if unsealed by the buyer; is exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
- Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations. This does not include our pre- specified Computer Systems available directly from stock.
- If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
- If the returned goods received by the Company are not in a sellable 'as new' condition, then the Company reserves the right to make a charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods.
- Whether goods are returned in a sellable condition is to be judged by the Company.
- The goods cannot be returned unless an RMA (Return Merchandise Authority) number has been requested and obtained from the Company and the package clearly marked on the outside with this identification.
- The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.
- Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
- Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the Contract.
- The goods are in some way physically damaged by the buyer.
- The warranty label is found to have been tampered with / torn.
- Hardware Upgrades have been performed, without prior written consent of the Company, within the warranty period.
- The goods are found not to have been sold to the customer by the Company.
- The goods do not have a corresponding RMA number displayed clearly on the item(s). An RMA number must be obtained before any item is sent back to the Company (Distance selling only).
- The procedure for obtaining an RMA number can be found on the Company web site or obtained from the registered office of the Company.
- The Company cannot accept responsibility for any returned goods found to fall into one or more of the following categories:
- The goods are in some way physically damaged by the buyer.
- The warranty label is found to have been tampered with / torn.
- Hardware Upgrades have been performed, without prior written consent of the Company, within the warranty period.
- The goods are found not to have been sold to the customer by the Company.
- The goods do not have a corresponding RMA number displayed clearly on the item(s). An RMA number must be obtained before any item is sent back to the Company (Distance selling only).
- The procedure for obtaining an RMA number can be found on the Company web site or obtained from the registered office of the Company.
We cannot accept any claims for damage if the time scales are not followed.
- Inspect all goods on arrival as damage must be reported within 72 hours of receipt and prior to any installation. If your goods appear damaged in any way, including packaging, they must be signed for as “damaged” on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items.
- As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package the Company must be advised immediately of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by the Company and an arrangement will be made to collect the damaged goods and replacements will be sent.
- The maximum time allowed reporting to the Company any physical damage is 72 hours. After 72 hours, any claims of physical damage will not be accepted for refund or replacement.
- Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 14 working days of purchase may obtain a credit note. Goods must be sellable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 14 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
- The Company will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
- Items that develop a fault and returned within the twelve month warranty period will be repaired where possible and practical. However if an item cannot be repaired within a period of 28 days then an exchange for an identical product or nearest equivalent product may be offered.
- An item that is exchanged within the 12 month warranty period may be replaced with a refurbished or repaired product.
- Items purchased from the Bargain Basement or sold at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. They may be missing drivers, manuals, cables and accessories. Packaging, if supplied, may not be in new condition. All items are tested working.
- Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
- These terms and conditions are subject only to UK law.
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